Westcott Architectural Glazing

James was very knowledgeable about all products, listened to our needs and made suggestions. He was not pushy regarding our decisions, giving us time to consider all products and their suitability.

James was an excellent representative of your company and the quality of products you stock was evident throughout our visit. It’s down to suitability for us and conversations with a knowledgeable, professional representative is key. James fulfilled his role to a very high level.

What makes this company stand out is outstanding customer service from start to finish. I had VELFAC 200 Energy windows installed for a new self-build so attention to detail was paramount. Composite Windows came to site multiple times before, during and after fitting to ensure the product was perfect. When one of the larger units was difficult to close, they sent their engineers to adjust it but still determined it wasn’t perfect, so replaced the entire unit. Its the service we all would hope companies strive to deliver but we typically settle for less. Composite windows really did deliver on my project. They have a great team in the office and at site. I would definitely use them in subsequent projects.

When ordering the windows, we made numerous changes along the way. They were very quick to update the order and help with questions along the way. Their installation team was good and were able to overcome a few quirks in our existing house. I was doing the following on decoration works after the windows were fitted. A couple of aspects made it difficult to finish up around the newly installed windows. Shims and metal plates were left in need of grinding back in order to get a plasterboard back up against the window internally. This was perhaps inevitable however, due to the old Victorian check reveals in the brickwork and some very out of square existing openings. On the whole we are very pleased.