Westcott Architectural Glazing

We had some Rationel windows installed as part of a renovation to a listed building. The service we received from both the sales team (James and Kelly) and the installation team (Gavin, Ryan, Steve and Josh) was excellent. The sales team were patient as we went through multiple iterations to get the specification correct and provided all the information we needed for our planning application. Gavin worked closely with our builder to ensure that our builder understood the required preparatory works. The installation team were friendly, polite and efficient. There were some complexities identified during the works which were resolved promptly with a wholly positive attitude. Both the product and installers are great. Id happily recommend them.

This company contacted me two years after installing our windows to check whether we had any problems. I said they were fine except I had never been able to open one of the air vents. The next day, they happened to be working in the area and came round ready to replace the vent. In the event, that was not necessary and they applied silicon spray to all the vents to loosen them. They are now all open. This is exemplary customer service from a company that had originally installed them quickly and efficiently with little fuss.

Your team did an excellent job installing our VELFAC windows and doors at the agreed time and price. Great teamwork with our builders during installation, strong attention to detail and a highly professional service throughout the process. We would recommend you!