Westcott Architectural Glazing

We had a leak from our VELFAC windows, so we got in touch with Westcott Architectural Glazing for a fix. The windows are over 12 years old, so not unexpected! It was a simple process and they attended site about 2 weeks from our first contact. Turns out the problem was not with the windows, but from the roof above. Jack was very Proffesional and really took his time looking at every possible other reason for the leak. To be fair he was right! What made the visit so impressive in my view was it would have been so easy to say “it’s not the window you need to call a roofer”. Jack did a repair job sealing up the possible problems on the roof and did a very nice job. Now that I know the job may not be a long term fix, but the very fact that he went out of his way to find a solution says a lot about him and the company. This was not a flying visit about 2 hours were spent finding and fixing the problem. Nice to find a company who cares and goes the extra mile. I may still have a leak at some points but at least they tried, that i fully respect and appreciate.

Thank you to you and your team for completing this job. The windows are great and you did a fantastic job getting them in on one day! We would be happy to recommend you to others.

What makes this company stand out is outstanding customer service from start to finish. I had VELFAC 200 Energy windows installed for a new self-build so attention to detail was paramount. Westcott Architectural Glazing came to site multiple times before, during and after fitting to ensure the product was perfect. When one of the larger units was difficult to close, they sent their engineers to adjust it but still determined it wasn’t perfect, so replaced the entire unit. Its the service we all would hope companies strive to deliver but we typically settle for less. Composite windows really did deliver on my project. They have a great team in the office and at site. I would definitely use them in subsequent projects.