Solarlux Wintergardens & Glazed Extensions

This company contacted me two years after installing our windows to check whether we had any problems. I said they were fine except I had never been able to open one of the air vents. The next day, they happened to be working in the area and came round ready to replace the vent. In the event, that was not necessary and they applied silicon spray to all the vents to loosen them. They are now all open. This is exemplary customer service from a company that had originally installed them quickly and efficiently with little fuss.

We had a leak from our VELFAC windows, so we got in touch with Composite Windows (Westcott) for a fix. The windows are over 12 years old, so not unexpected! It was a simple process and they attended site about 2 weeks from our first contact. Turns out the problem was not with the windows, but from the roof above. Jack was very Proffesional and really took his time looking at every possible other reason for the leak. To be fair he was right! What made the visit so impressive in my view was it would have been so easy to say “it’s not the window you need to call a roofer”. Jack did a repair job sealing up the possible problems on the roof and did a very nice job. Now that I know the job may not be a long term fix, but the very fact that he went out of his way to find a solution says a lot about him and the company. This was not a flying visit about 2 hours were spent finding and fixing the problem. Nice to find a company who cares and goes the extra mile. I may still have a leak at some points but at least they tried, that i fully respect and appreciate.

Westcott installed Velfac aluminium windows, bi-folds and external doors right across our house refurb. They were friendly, responsive and knowledgeable – and explained things in terms we could easily understand. We have no hesitation in recommending Westcott.